Home Safety & Monitoring Setting Up KyberPulse Notifications

Setting Up KyberPulse Notifications

Last updated on Jul 10, 2026

Overview

KyberPulse continuously scans student Gmail, Google Docs, and web activity for safety concerns — self-harm, violence, bullying, sexual content, and more. When it detects something, it creates an alert. Notification Contacts control who gets told, how (email and/or SMS), and which alerts reach them.

This guide walks you through setting up notification contacts so the right people — counselors, principals, SROs — are alerted the moment a concern is detected.

Important: If no notification contacts are configured, alerts fall back to your organization's admin users. For a safety-critical workflow, you should always configure dedicated contacts (e.g. a counselor and a principal) rather than relying on the admin fallback.

Step 1 — Open Notification Contacts

  1. Sign in to your dashboard at dashboard.kybergate.com.
  2. In the left navigation, go to Safety → Notification Contacts.
  3. You'll see the list of everyone currently configured to receive safety alerts.

Step 2 — Add a Contact

  1. Click Add Contact.
  2. Fill in the details:
    • Name — the person's name (required).
    • Role — Counselor, Principal, SRO / Security, IT Admin, Teacher, School Nurse, or Custom. This is a label to help you organize contacts.
    • Email and/or Phone — at least one is required. Phone numbers are used for SMS alerts.
    • School (optional) — useful for multi-school districts to label which building a contact covers.
  3. Choose delivery channels:
    • Email — toggle on to send alert emails (on by default).
    • SMS — toggle on to send text-message alerts (requires a phone number).
  4. Click Save.

Step 3 — Route Alerts by Severity

Each contact has a Severity Filter that controls which alert levels they receive:

  • Critical — immediate danger (self-harm, violence, sexual exploitation). Alerts fire instantly.
  • High — serious concerns (cyberbullying, threats, weapons).
  • Medium — moderate concerns worth review.
  • Low — informational / low-confidence signals.

By default, contacts receive Critical and High alerts. A common setup:

  • Counselor → Critical + High (self-harm, bullying)
  • Principal → Critical only (only the most serious)
  • SRO / Security → Critical (violence, weapons)
  • IT Admin → all severities (for system oversight)

Step 4 — Route Alerts by Category (Optional)

You can further narrow what a contact receives with the Category Filter. For example:

  • Route self-harm and eating-disorders alerts to the school counselor and nurse.
  • Route violence-threats and weapons alerts to the SRO.
  • Leave the category filter empty to send all categories (recommended for at least one contact).

If a category filter is empty, the contact receives every category that matches their severity filter.

Step 5 — Send a Test

Before you rely on it, confirm delivery works:

  • Click the email icon next to a contact to send a test email.
  • Click the send icon (for SMS-enabled contacts) to send a test SMS.

The contact should receive a "KyberGate Safety Alert — Test" message within a minute. If they don't:

  • Check spam/junk folders for email.
  • Verify the phone number is a valid mobile number that can receive texts.
  • Confirm the delivery channel (Email / SMS) is toggled on for that contact.

Managing Contacts

  • Pause a contact — use the active toggle to temporarily stop alerts without deleting the contact (useful when someone is out of office).
  • Edit — click the edit icon to change channels, severity, or category routing.
  • Remove — click the trash icon to delete a contact permanently.

How Alerts Are Delivered

When KyberPulse creates a Critical or High alert:

  1. The alert is written to your dashboard immediately (Safety → Safety Alerts).
  2. Within ~2 minutes, KyberGate emails and/or texts every matching contact.
  3. Critical alerts are never suppressed — even short signals like "kms" and content that mentions gaming or schoolwork will still alert. Safety always wins over noise reduction.

Best-Practice Setup

For a typical school we recommend, at minimum:

  • One counselor on Critical + High, all categories, email + SMS.
  • One administrator or principal on Critical, email + SMS, as a backup.
  • Optionally an SRO on violence/weapons categories.

This ensures that if one person misses an alert, another is notified — and that the most serious signals always reach a human quickly.

Related Articles

  • Managing KyberPulse Alerts
  • Understanding Alert Severity and Categories

Questions about your KyberPulse setup? Contact us at info@kybergate.com.