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Billing and Subscription Management

Last updated on Apr 17, 2026

Billing and Subscription Management

KyberGate offers flexible per-device annual subscriptions managed through Stripe. This guide covers available plans, how to manage your subscription, and how to handle upgrades or downgrades.

Available Plans

KyberGate offers three subscription tiers, all billed per device per year:

Plan Price Features
Basic $5/device/year Web filtering, block page, basic reporting, PAC-based proxy filtering
Pro $9/device/year Everything in Basic + advanced analytics, ClassLink/Clever SSO, custom block page branding, Chrome extension support
Enterprise $15/device/year Everything in Pro + priority support, custom integrations, SLA guarantees, dedicated account manager, multi-region proxy routing

All plans include CIPA-compliant filtering, SSL inspection via the KyberGate CA certificate, and HTTPS traffic visibility.

Managing Your Subscription

Accessing the Billing Portal

  1. Log in to the KyberGate Admin Dashboard
  2. Navigate to Settings → Billing
  3. Click Manage Subscription to open the Stripe Customer Portal
  4. From the Stripe portal, you can:
    • View your current plan and billing cycle
    • Update your payment method (credit card, ACH)
    • Download invoices and receipts
    • View payment history
    • Cancel your subscription

Updating Payment Information

  1. In the Stripe portal, click Payment Methods
  2. Click Add Payment Method to add a new card or bank account
  3. Set the new method as default
  4. Remove outdated payment methods if needed

Downloading Invoices

  1. In the Stripe portal, click Billing History
  2. Each invoice has a Download link for PDF format
  3. Invoices include line-item details showing device count and per-device pricing
  4. Use these for purchase orders and district accounting

Upgrading Your Plan

  1. Go to Settings → Billing → Manage Subscription
  2. Click Update Plan
  3. Select your new plan tier (e.g., Basic → Pro)
  4. The upgrade takes effect immediately
  5. You'll be charged a prorated amount for the remainder of your current billing cycle
  6. New features (analytics, SSO, etc.) become available within minutes

Downgrading Your Plan

  1. Go to Settings → Billing → Manage Subscription
  2. Click Update Plan
  3. Select the lower-tier plan
  4. The downgrade takes effect at the end of your current billing cycle
  5. You retain access to higher-tier features until the cycle ends
  6. Features not included in the new plan will be disabled automatically

Adding or Removing Devices

  • Your subscription is based on active device count
  • When you enroll a new device, it is automatically added to your subscription
  • When you remove a device from the dashboard, your next invoice reflects the reduced count
  • Prorated credits are applied for devices removed mid-cycle

Tips

  • Budget planning — Use the Pro plan for most districts; it covers SSO and analytics which are essential for CIPA compliance reporting
  • Purchase orders — Contact support@kybergate.com to arrange PO-based billing for districts that cannot pay by credit card
  • Volume discounts — Districts with 500+ devices should contact sales for custom Enterprise pricing
  • Annual billing — All plans are billed annually; there is no monthly option at this time
  • Tax exemption — Provide your tax-exempt certificate to support@kybergate.com to remove tax from future invoices

Troubleshooting

Issue Solution
Payment failed Update your payment method in the Stripe portal and retry
Invoice not received Check your spam folder; invoices are sent from Stripe directly
Device count seems wrong Go to Devices → Active and verify the count matches your subscription
Cannot access billing portal Ensure you have Admin role — only admins can manage billing
Need a refund Contact support@kybergate.com within 30 days of payment

Related Articles

  • Getting Started with KyberGate
  • Device Enrollment and PAC Configuration
  • Managing Users and Roles