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Network Health Score Explained

Last updated on Apr 17, 2026

Network Health Score Explained

The Network Health Score is a real-time indicator of how well KyberGate's proxy infrastructure is performing for your school. It monitors connection quality, latency, and filtering accuracy across all your managed devices, giving you a single metric to assess your network's health.

Before You Begin

  • You need Admin role to view Network Health details
  • The Network Health Score is available in the dashboard under Reports → Network Health
  • Scores update every 5 minutes based on live telemetry from your devices

Understanding the Score

The Network Health Score ranges from 0-100:

  • 🟢 90-100: Excellent — All systems operating normally. Low latency, no connection issues
  • 🟡 70-89: Good — Minor issues detected but not affecting most users
  • 🟠 50-69: Fair — Noticeable performance issues. Some devices may experience slow browsing
  • 🔴 Below 50: Poor — Significant issues. Investigate immediately

What's Measured

The Network Health Score is calculated from five components:

1. Proxy Latency (30% weight)

  • Average response time from KyberGate's proxy to your devices
  • Measured in milliseconds
  • Good: < 50ms | Fair: 50-150ms | Poor: > 150ms
  • KyberGate automatically routes to the nearest of 8 global proxy regions

2. Connection Success Rate (25% weight)

  • Percentage of web requests that complete successfully through the proxy
  • Good: > 99.5% | Fair: 98-99.5% | Poor: < 98%
  • Drops here may indicate PAC file issues or proxy connectivity problems

3. SSL Inspection Health (20% weight)

  • Success rate of SSL/MITM certificate validation on devices
  • Certificate errors, expired certs, or missing root CAs lower this score
  • Good: > 99% | Fair: 95-99% | Poor: < 95%

4. Device Online Rate (15% weight)

  • Percentage of enrolled devices currently online and reporting
  • Devices that haven't checked in within 24 hours are counted as offline
  • Good: > 90% | Fair: 70-90% | Poor: < 70%

5. Filtering Accuracy (10% weight)

  • Ratio of correct filtering decisions vs. reported false positives/negatives
  • Based on admin-reported miscategorizations and overrides
  • Good: > 99% | Fair: 97-99% | Poor: < 97%

Viewing Detailed Health Data

  1. Navigate to Reports → Network Health
  2. The main dashboard shows the overall score and each component
  3. Click any component for detailed breakdown:
    • Latency: Per-region latency chart, per-device latency distribution
    • Connection: Failed request log, error type breakdown
    • SSL: Certificate error list, affected devices
    • Devices: Online/offline device list, last check-in times
    • Filtering: Recent overrides and miscategorization reports

Historical Trends

  • View Network Health Score over time (hourly, daily, weekly, monthly)
  • Identify patterns (e.g., score drops every morning when all devices come online)
  • Compare to school calendar events (testing days, back-to-school periods)

Responding to Low Scores

Quick Fixes

Component Common Fix
High latency Check school's internet bandwidth. Verify proxy region assignment
Low connection rate Verify PAC file is correctly deployed. Check firewall rules
SSL issues Redeploy root CA certificate via MDM. Check for expired certs
Low device rate Bulk wake devices. Check Wi-Fi infrastructure
Filtering errors Review recent miscategorization reports. Update domain rules

Tips

  • Check daily: Glance at the Network Health Score each morning to catch issues before teachers report them
  • Set up alerts: Configure notifications for when the score drops below 80 (Settings → Notifications)
  • Include in reports: The Network Health Score is included in the Weekly Report Card for trend tracking
  • Use during onboarding: After enrolling new devices, watch the health score to confirm everything is working

Troubleshooting

  • Score fluctuates wildly? This usually indicates an intermittent network issue at the school level (Wi-Fi drops, ISP instability)
  • Score is low but browsing seems fine? Check the component breakdown — a low device online rate can drag down the overall score even if active devices are performing well
  • Score suddenly dropped? Check for recent changes: MDM profile updates, network changes, proxy region changes, or certificate expirations

Related Articles

  • Network and Proxy Settings
  • Certificate Installation Issues
  • Weekly Report Card