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Slow Browsing or Connection Issues

Last updated on Apr 17, 2026

Slow Browsing or Connection Issues

If devices are experiencing slow page loads or connectivity problems while using KyberGate, the issue could be related to network configuration, proxy routing, or local network conditions. This guide helps identify and resolve common performance issues.

Before You Begin

  • Note whether the issue affects all devices or specific ones
  • Check if the slowness is on all websites or specific sites
  • Verify your school's internet connection is working normally (test on an unfiltered device)

Diagnostic Steps

Step 1: Check the Network Health Score

  1. In your KyberGate dashboard, go to the main Dashboard page
  2. Look at the Network Health Score widget
  3. A score below 80 indicates potential proxy connectivity issues
  4. Click the score for details on which proxy regions may be experiencing latency

Step 2: Test Without the Proxy

  1. On one test device, temporarily disable the proxy (remove the PAC file or disconnect from the MDM profile)
  2. Test browsing speed on the same websites
  3. If browsing is fast without the proxy: The issue is proxy-related — continue to Step 3
  4. If browsing is still slow: The issue is your local network or ISP — contact your network team

Step 3: Check Proxy Region

KyberGate automatically routes traffic to the nearest proxy region. If routing is incorrect:

  1. Go to Settings → Network in your dashboard
  2. Check which proxy region your devices are connecting to
  3. If devices are routing to a distant region, this could cause latency
  4. Contact KyberGate support to adjust geo-routing if needed

Step 4: Review SSL Inspection Impact

SSL inspection adds a small amount of latency to HTTPS connections. If performance is noticeably affected:

  1. Check if your school firewall is ALSO performing SSL inspection — double inspection significantly impacts speed
  2. Add *.kybergate.com to your firewall's SSL bypass list to prevent double-inspection
  3. Consider adding high-bandwidth, low-risk domains (e.g., *.googleapis.com, *.gstatic.com) to your KyberGate bypass list

Step 5: Check Device-Specific Issues

If only certain devices are slow:

  1. Verify the device meets minimum requirements (see System Requirements guide)
  2. Check available storage — low storage can slow browsers
  3. Clear browser cache and cookies
  4. Restart the device
  5. For Chromebooks: check chrome://system for memory and CPU usage

Common Solutions

Issue Solution
All devices slow Check school internet connection and firewall rules
Specific sites slow Add to bypass list if low-risk, or check if the site itself is slow
Intermittent slowness Check for network congestion during peak hours (class changes, morning login)
Slow after recent change Review recent policy changes — complex keyword rules can add processing time
One device slow Clear cache, restart, check device health

Tips

  • Add trusted, high-bandwidth domains to your Bypass List to reduce proxy load (e.g., Google Drive, Microsoft 365)
  • Schedule bandwidth-intensive activities (software updates, video streaming) outside peak hours
  • KyberGate's 8-region proxy network is designed for low latency — if you're experiencing consistent slowness, contact support for routing optimization

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