KyberPulse: Real-Time Safety Alerts

KyberPulse is KyberGate's real-time safety monitoring system that alerts school staff when students encounter or search for concerning content. It monitors for self-harm, cyberbullying, violence, and other safety keywords, delivering instant notifications so you can intervene quickly.

Before You Begin

• You need Admin, Counselor, or Safety Officer role
• KyberPulse is enabled by default on all KyberGate plans
• Configure alert recipients in Settings → Safety → KyberPulse
• Devices must be routing through the KyberGate proxy for monitoring

How KyberPulse Works

KyberPulse continuously scans web activity from managed devices, looking for:

Monitored Categories

• 🔴 Self-Harm & Suicide — Searches, websites, and AI conversations related to self-harm, suicide methods, or suicidal ideation
• 🔴 Violence & Threats — Content about weapons, school violence, threats against others
• 🟠 Cyberbullying — Patterns of harassing, threatening, or demeaning language in monitored communications
• 🟠 Drugs & Substance Abuse — Searches for drug acquisition, usage methods, or drug-related content
• 🟡 Explicit Content Attempts — Repeated attempts to access adult/explicit content
• 🟡 Filter Bypass — Systematic attempts to circumvent the web filter using VPNs, proxies, or DNS changes

Detection Methods

• Keyword matching — Curated lists of concerning terms and phrases
• URL analysis — Known harmful websites and resources
• Search query monitoring — Google, Bing, and other search engine queries
• AI conversation scanning — Concerning prompts sent to ChatGPT, Claude, etc.
• Behavioral patterns — Repeated concerning activity over time

When an Alert Triggers

1. Instant notification sent via:
   • Dashboard push notification
   • Email to designated safety staff
   • Optional SMS alert for critical severity
2. Alert appears in the Safety Alerts dashboard with:
   • Student name and device
   • Alert category and severity (Critical, High, Medium, Low)
   • The specific content that triggered the alert
   • Timestamp and context
3. Recommended actions based on severity level

Managing Alerts

Viewing Alerts

1. Navigate to Safety → KyberPulse Alerts
2. Alerts are sorted by severity and recency
3. Filter by:
   • Severity level
   • Category (self-harm, violence, etc.)
   • Status (New, In Review, Resolved, Dismissed)
   • Student or device group
   • Date range

Responding to an Alert

1. Click the alert to view full details
2. Review the triggering content and context
3. Select an action:
   • Acknowledge — Mark as seen, continue monitoring
   • Escalate — Forward to counselor, principal, or safety team
   • Contact parent — Generate a parent notification
   • Resolve — Mark as handled with notes
   • Dismiss — False positive (helps train the system)
4. Add notes documenting your response

Configuring KyberPulse

1. Go to Settings → Safety → KyberPulse
2. Configure:
   • Alert recipients — who receives notifications
   • Severity thresholds — which severity levels trigger which notification methods
   • Custom keywords — add school-specific terms to monitor
   • Quiet hours — suppress non-critical alerts during off-hours (critical alerts always come through)
   • Escalation rules — auto-escalate if an alert isn't acknowledged within a set time

Tips

• Respond to critical alerts immediately — self-harm alerts require urgent attention
• Document everything — add notes to every alert for compliance and follow-up
• Review dismissed alerts monthly — ensure patterns aren't being missed
• Train your team — ensure all safety staff know how to access and respond to KyberPulse alerts
• Customize keywords — add terms specific to your school (local slang, known code words)

Troubleshooting

• Not receiving alerts? Check your notification settings and email spam folder. Verify you have a safety role assigned
• Too many false positives? Use the "Dismiss" action to train the system. Review custom keyword lists for overly broad terms
• Alert for a device not in your school? Check device group assignments — the device may be assigned to the wrong group

Related Articles

• Student Risk Scoring
• Incident Timeline: Visual Activity History
• AI Chat Monitor: Tracking Student AI Usage